"When not on a cellular voice or data connection, customers can access and change their voicemail greetings using Wi-Fi calling from their device, or from another phone with service – including a landline phone," Lesley Merritt, a spokesperson for AT&T, said in an email. Van Dinter, as well as spokespeople for AT&T and T-Mobile, told USA TODAY their customers can update voicemail greetings over Wi-Fi. If they don't have any internet access, calling from a landline can work, too. However, there are a couple of exceptions. Without service or data, Van Dinter said there would be no way for a cellphone user's new voicemail greeting to update on Verizon's servers. Hurricanes and other natural disasters can topple cell towers or shut down networks altogether. you would still need cell service or a data connection of some sort," Steve Van Dinter, a spokesperson for Verizon, said in an email. "While you could dial *86 or change your voicemail greeting with visual voicemail if your battery was dying. That's according to statements sent to USA TODAY by each of the three top wireless providers in the country: Verizon, AT&T and T-Mobile. There are some exceptions, but in general, cellphone users cannot change voicemail greetings from their devices if they don't have service.
Voicemail greetings don't update without service USA TODAY reached out to social media users who shared the claim for comment. However, it is possible to change a greeting over Wi-Fi or by using a landline. Wireless carriers told USA TODAY that, in general, customers need service to change voicemail greetings from their devices. If that happens to you, don't follow the advice in the Instagram post.įact check: Zello, a walkie-talkie-like app, can't be used without internet access Other strong hurricanes from the past few years also interrupted service in affected areas. Other versions of the claim spread widely on Facebook and Instagram, where they've accumulated hundreds of thousands of interactions, according to CrowdTangle, a social media insights tool.Īfter Hurricane Ida hit Louisiana as a Category 4 storm in late August, some parishes saw interrupted cellphone service, complicating search and rescue efforts. The post accumulated more than 25,000 likes within two days. Change it and state the time and your location!!!" "You don't need data or service to do so. "If you ever find yourself in a dire situation and your phone is about to die or you have no service CHANGE YOUR VOICEMAIL!!!" reads text in a Sept. Watch Video: Apple emergency update: Why iPhone users should update their devices The claim: In an emergency situation, cellphone users can change their voicemail greeting without service or dataĪs the Atlantic hurricane season reaches its peak, some social media users are sharing a misleading, years-old "emergency tip" for those in harm's way.
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